Delete your Scleversub account

Send us a deletion request that includes:

• The email address or username on the account.
• The phone number registered to it.
• The words "delete my account", so we can tell it apart from a support question.

Send it to Scleversub support on WhatsApp at 09066319005, or through the support channel shown in the app. We will confirm your identity before acting on the request, so that nobody else can close your account.

If your wallet still holds money, withdraw or spend it before requesting deletion. Closing an account does not automatically refund a remaining balance, and we may not be able to return it once the account is gone.

• Your profile: name, username, email address and phone number.
• Your password and transaction PIN.
• Your saved preferences and notification settings.
• Your virtual funding account, which is closed so it can no longer receive transfers.

Records of completed payments and purchases are kept even after an account is closed, because financial regulations require us to retain transaction records. These are retained only for that purpose, are not used to contact you, and are held for as long as the applicable rules require.

We aim to action verified requests within 30 days. We will confirm once your account has been closed.

Our Privacy Policy explains what we collect and why.